Refund policy

Refund and Return Policy

Contact OFFBLOCK first

For an order problem, return request or cancellation, email offblock1@gmail.com. Include your order number, the item involved, a description of the issue, and photographs where relevant.

Please request return instructions before mailing anything. We will provide the appropriate return address. It may differ from the address on your package. Contacting us for instructions does not postpone or invalidate a statutory cancellation notice given on time.

Incorrect, damaged, defective or misprinted items

You may request a review of an eligible printing, manufacturing or fulfillment problem within 180 days after delivery. Please report visible problems promptly, ideally within seven days, to help us investigate. Seven days is not a hard cutoff, and the 180-day review window does not shorten any longer rights provided by law.

We will assess the issue and provide an appropriate replacement, refund or other remedy required by law. Keep the item and packaging until we explain whether a return is necessary. OFFBLOCK will cover necessary return shipping for a confirmed defective or incorrectly supplied item. A legally required remedy does not depend on whether our supplier reimburses us.

Change of mind, sizing and exchanges

We do not offer voluntary returns or exchanges simply because you changed your mind or selected the wrong size or color when the item supplied matches your order and its description. Please review the product’s measurements before buying. This restriction does not apply where the cancellation or return rights below, or other applicable consumer laws, give you a remedy.

We do not cover damage caused by misuse, alteration or failure to follow care instructions. Normal inspection or use needed to discover a genuine defect does not automatically disqualify a claim.

Statutory cancellation and return rights

For eligible online purchases covered by UK or EU withdrawal rules, you may cancel from the time you place the order through 14 days after delivery. If applicable rules measure the period from delivery of the last item, that date applies. Email a clear statement identifying the order and goods you wish to cancel. You can use the form below and may leave out your reason. Send the goods back within 14 days after your notice unless we agree to collect them.

You may inspect the goods as you would in a shop. A deduction for handling beyond what is necessary to inspect them may apply only where the law allows. You pay the direct cost of a change-of-mind return unless we agree otherwise or the law requires a different arrangement. We cover necessary postage for confirmed faulty or incorrectly supplied goods.

For a qualifying withdrawal, we refund the returned goods and the standard outbound delivery charge where required. Extra costs for a premium delivery choice need not be refunded. Refunds are made without undue delay and within the applicable legal deadline. For EU withdrawals, that deadline is generally 14 days from your notice, but we may withhold reimbursement until the goods or evidence of return arrive, whichever is earlier, where permitted. For UK withdrawals where you send the goods back, we issue reimbursement within 14 days of receiving them or receiving evidence that you sent them, whichever comes first. If we agree to collect the goods, we issue reimbursement within 14 days of your cancellation notice.

An exception may apply to goods made to your individual specifications or clearly personalized, only where the relevant law allows. We do not treat all standard OFFBLOCK designs as automatically exempt from statutory returns.

Nothing in this policy limits mandatory rights concerning faulty, misdescribed, undelivered or otherwise nonconforming goods, including rights lasting longer than the periods stated above.

Order changes and cancellations

Contact us immediately to request a change or cancellation. A full cancellation refund is available while the fulfillment order remains in Tapstitch’s “In Review” stage and can be stopped. We cannot guarantee a voluntary cancellation or change after production begins. Statutory withdrawal rights and cancellation rights for shipment delays remain unaffected.

Review and refunds

We aim to review a request within approximately seven business days after receiving the information needed. We will explain the outcome and any return arrangements. This review target does not extend a legally required refund deadline.

Approved refunds are issued promptly to the original payment method and in the original purchase currency. Bank and payment-provider posting times vary. We will confirm when we issue your refund. Contact us if the credit has yet to appear. Refunds required for cancelled, unshipped items include the relevant delivery charges, and other shipping refunds follow the applicable consumer rules.

Cancellation form for eligible orders

Send this form or any clear cancellation statement to offblock1@gmail.com. For a postal notice, use the mailing address in our Contact Information policy.

I am giving notice that I wish to cancel my purchase of the goods listed below.