Shipping policy

Tapstitch fulfills OFFBLOCK apparel through its Special Line service. We ship to eligible addresses in the United States, Canada, United Kingdom, United Arab Emirates, and Vietnam. Enter your delivery address at checkout to see the options available for your items.

Production and delivery

Allow about 3–7 business days for production for a typical small order once it enters fulfillment. Carrier transit begins after the order ships. Business days exclude weekends and holidays observed by our fulfillment partner.

For US and Canadian orders sent from an international fulfillment facility, allow approximately 3–4 weeks.
United Kingdom orders take approximately 2–3 weeks.
Delivery to the United Arab Emirates or Vietnam depends on the item, fulfillment location, and address. Contact us for an estimate before ordering.

These windows include production and transit. Product availability, holiday volume, carrier disruptions, and customs processing can affect timing. Use any more specific estimate provided for your order.

Shipping charges

Shopify displays your shipping charge at checkout based on your destination and the total weight of the items in your cart. Any shipping promotion that applies to your order will appear in your checkout total.

Tracking and address changes

We’ll email your tracking details when they become available. Check your delivery address and contact details when placing your order. If something is wrong, email us as soon as possible so we can check whether fulfillment can still be updated. We’ll explain any reshipping charge before you agree to a new shipment.

Delays and missing packages

If we expect to miss the stated dispatch timeframe for your order, we’ll email you about the delay and give you the option to wait or cancel the unshipped items for a prompt refund. If your consent to the delay is required and we cannot obtain it, we’ll refund the unshipped portion.

Contact us if your package is late or if tracking shows delivery but you cannot find it. If you suspect a package is lost, please reach out as soon as possible, ideally within seven days after the estimated delivery date, so we can investigate with our fulfillment partner. Your consumer rights apply regardless of this reporting guideline.

Duties and import taxes

Any duties or import taxes collected at checkout appear in your order total. Additional charges can depend on the shipping route, destination, and checkout terms. If a carrier requests an unexpected payment, contact us so we can verify the charge with our fulfillment partner.